American Airlines sparked an uproar after refusing a black woman on her flight, an incident she documented in a series of TikTok videos. The first clip has since garnered nearly 4 million views and over 300,000 likes.

TikToker @jazyrich started the video series with a voice assistant saying, “American Airlines made me miss my grandfather’s funeral.” When asked why she couldn’t get on her flight, an American Airlines employee said she did not answer the airline’s safety questions. MEAWW previously reported how the airline sparked controversy after disembarking a mother and child with asthma due to masks.

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The TikToker said she answered the “only” question she was asked and asked what other questions the airline had for her. The American Airlines employee reiterates that she would not answer questions and asks to see her boarding pass. “But you’ve already seen my boarding pass,” the TikToker replies. “This is the third time, so what other question do you have to answer?” ”

The employee checks the boarding pass and says she calls a supervisor to handle the situation. The TikToker then told its subscribers that the employee told her she couldn’t board because her carry-on wouldn’t fit. “They said my bag didn’t fit in that damn carry-on, and my fucking bag fits,” she explains, while placing her bag in the carry-on suit.

The supervisor arrives shortly after and questions the TikToker about the situation. She told the supervisor that she proved her carry-on baggage fit in the sizer and consolidated her other bags, but did not respond to the airline’s request to check her baggage. The employee then reiterates to the supervisor that the TikToker refused to answer security questions.

“No, no, no, no, no,” she replies. “Don’t lie to me, ma’am,” she adds, before recounting her side of events. The TikToker says she agreed to check her luggage if there was a need for her to be cleared on the flight. When the supervisor asks her to lower her voice, she refuses. “Excuse me, don’t tell me how to react and don’t control my voice,” she told him. “Depending on how you react to me right now, I won’t let you on board,” the supervisor said after the TikToker continued to speak loudly. In later videos, however, he agrees to work to get her a flight for that day.

The TikToker goes on to share a fifth video accusing the airline of trying to “withhold” its money, saying it declined the supervisor’s offer and demanded a refund instead. “Okay, okay, so now they want to keep my money,” she said. “They said he would come back to my card in seven to ten days, then they said to call the police.” The officer is seen in the following video walking up to the office to confirm that the TikToker has been banned. The last video is captioned “PART 10… it’s HA[R]ASSMENT at this point !! He shows the woman explaining that she is trying to book another flight but the employees continue to call security.

On September 15, @jazyrich told her followers that the videos she uploaded about the airport incident were old, but did not specify their exact ages. The next day, she posted a series of videos responding to comments on the original clips. She said she didn’t want to check in her bag because the flight was to Minneapolis with a connection at Charlotte, and she was getting off at the connection.

This sparked accusations that the TikToker had committed a crime by trying to get off at the connection and not the final destination. This practice is called “hidden city ticketing” and is a flagrant violation of American Airlines’ terms of carriage. However, it is not clear whether the airline has refused to allow TikToker to fly due to its booking practice, the Daily Dot reported.

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