For the fifth consecutive year, Mumbai’s Chhatrapati Shivaji Maharaj International Airport (CSMIA) has been named “Best Airport by Size and Region” in the Over 40 Million Passengers category by Airport Council International (ACI).

The award is the result of a good customer experience for its passengers and its commitment to providing facilities and services during some of the most difficult years. It also rewards initiatives with the adoption of health and safety measures in recent years.

From common use self-service kiosks (CUSS) allowing passengers to check in and generate a bag tag themselves, from self-service bag drop (SBD) counters to electronic gates that allow passengers to scanning their boarding pass before going through security are just some of the proactive initiatives that are examples of quality service.

Focusing on promoting contactless travel, the airport has accelerated its planned developments and launched initiatives such as the introduction of contactless functionality via QR code-based technology in its check-in kiosks. Automatique.

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During this time, the airport also worked on developing SOPs to provide continued essential services to passengers while facilitating cargo flight operations.

The ACI ratings are one of the most prestigious accolades in the aviation segment which rewards the best airports in the world. Airport Service Quality (ASQ) surveys are conducted worldwide at airports where passengers are interviewed to rate airport services before boarding their flight.

CSMIA was also voted “Best Airport by Size and Region” in the Asia-Pacific region.

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