Meet Ur Planet

Main Menu

  • Home
  • Plane boarding
  • Tourist guide
  • Hotel accommodation
  • Travel booking
  • Vacation rentals

Meet Ur Planet

Header Banner

Meet Ur Planet

  • Home
  • Plane boarding
  • Tourist guide
  • Hotel accommodation
  • Travel booking
  • Vacation rentals
Plane boarding
Home›Plane boarding›India’s DGCA warns carriers against improperly denying passengers boarding

India’s DGCA warns carriers against improperly denying passengers boarding

By Meg P. Sousa
May 8, 2022
0
0

India’s Civil Aviation Supervisory Authority has warned Indian airlines against denying passengers boarding with confirmed tickets. The warning comes as Indian aviation appears to be on the horizon for a record summer travel season now that the pandemic and all its related restrictions have been lifted.

Observing that it is common for airlines to overbook flights on busy routes, the DGCA called this “unfair practice” and warned against “strict action” which includes, but is not limited to, the imposition of financial penalties. This was communicated to all relevant stakeholders via email by the aviation regulator earlier this week.

SIMPLEFLYING VIDEO OF THE DAY

Passengers on time cannot be denied boarding

Essentially, the Directorate General of Civil Aviation looks after the interests of Indian passengers by ensuring that all regulations are adhered to by the operators. The regulator has asked operators to strictly adhere to Civil Aviation Requirements (CARs) regulations when dealing with these issues. Specifically, Part IV of the M-series sets out specific guidelines that all operators must follow in the event of denied boarding, canceled flights or delayed flights.


GettyImages-1238298354

Indian airlines have been warned by the DGCA against “unfair practices”. Photo: Getty Images

The rules state that if the airline refuses boarding on the booked flights but arranges a scheduled replacement flight within 24 hours of the original scheduled departure, the airline is required to provide all affected passengers with 200% of the fare of basic one way plus airline fuel charge. The maximum compensation provided may be INR 10,000 ($130). If the scheduled replacement flight is scheduled to depart more than 24 hours after the original scheduled departure, airlines owe passengers 400% of the base one-way fare and fuel costs. The maximum amount in this case will be INR 20,000 ($260).

Alternatively, the passenger can also choose not to fly at all. This scenario entitles the traveler to a full airfare refund in addition to the 200% base one-way fare and fuel charge. The airline does not need to provide any form of compensation if an alternate flight is arranged within one hour of the original scheduled departure time.

To be entitled to compensation, if applicable, passengers need only show up at the airport on time with a confirmed plane ticket. If the airline refuses to follow established guidelines, the DGCA has warned against imposing financial penalties. The passengers concerned can report their complaints on the Air Sewa online portal.


GettyImages-1214854419

India’s aviation regulator has asked all operators to strictly adhere to established guidelines. Photo: Getty Images

Pro-active approach

It is heartening to see government organizations working to protect the interests of passengers. In particular, the Indian DGCA has been very active over the past few weeks. The regulator recently announced plans to check old and vulnerable aircraft during overnight layovers for any structural failures. In late April, the DGCA grounded a SpiceJet 737 after a passenger posted a tweet highlighting poor cabin conditions. The carrier was asked to repair the plane before flying it again.

The active role played by the DGCA will build passenger confidence in India and result in the development of a strong but responsible aviation industry in the country. This comes at a time when India’s aviation sector is expected to experience the fastest growth globally over the next two decades.


Breeze URL and Tail

Breeze Airways launches 5 destinations from Provo/Salt Lake City

Read more


About the Author

Devansh Mehta
(78 articles published)

Journalist – An engineer in the making, Devansh has always had a gift for all things aviation. A keen observer of the Indian aviation scene, he joins the Simple Flying team with almost two years of experience as a writer.

More Devansh Mehta

Related posts:

  1. Will the coronavirus kill the queue?
  2. Did Kamala Harris simulate boarding the plane? The truth behind the viral photo with a lookalike near the stairs against a green screen
  3. Random boarding on plane minimizes risk of COVID-19: study
  4. The fastest way to board a plane

Categories

  • Hotel accommodation
  • Plane boarding
  • Tourist guide
  • Travel booking
  • Vacation rentals

Recent Posts

  • Ice Poseidon explains his side of the infamous plane crash that led to Twitch’s ban
  • Beware of Claims of Financial Inclusion Amid Cryptocurrency
  • Why the middle seat passenger should have both armrests on the plane
  • Flip-flops and other clothing items that could get you banned from flying
  • Virginia Court Approved $489 Million in Aid for Victims of Illegal Internet Payday Loans

Archives

  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • March 2018
  • February 2018
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • January 2017
  • December 2016
  • September 2016
  • April 2016
  • March 2016
  • February 2016
  • November 2015
  • October 2015
  • August 2015
  • July 2015
  • June 2015
  • April 2015
  • June 2014
  • April 2014
  • March 2014
  • August 2013
  • July 2013
  • April 2013
  • September 2012
  • March 2012
  • February 2011
  • June 2009
  • Privacy Policy
  • Terms and Conditions